A Process Management Perspective on Future ERP System Development in the Financial Service Sector
Abstract
Most organizations use Enterprise Resource Planning (ERP) systems, which provide a platform for integrating processes and data. Even though competitive pressure forces financial service organizations to permanently improve their business processes, there is a lack of research regarding the use of ERP systems within financial services. Focusing on the insurance sector, we are interested in current and potential process management issues with regard to ERP systems. We examine strategic IT trends by conducting semi-structured expert interviews with participants in IT-strategic decision making. We present current trends and identify two main is- sues: the IT-independent management of processes and the need to engage in service-oriented architecture (SOA). From a practitioners’ view, the use of ERP systems has to be considered critically in the insurance sector. Further research on the identified issues has to take into account the sector-specific characteristics.
References
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[37] Vom Brocke, J., Becker, J., Braccini, A. M., Butleris, R., Hofreiter, B., Kapočius, K., Marco, M. de, Schmidt, G., Seidel, S., Simons, A., Skopal, T., Stein, A., Stieglitz, S., Suomi, R., Vossen, G., Winter, R. & Wrycza, S. (2011). Current and Future Issues in BPM Research: A European Perspective from the ERCIS Meeting 2010. Communica- tions of the Association for Information Systems, 28(1), 393-414.
[38] Welke, R., Hirschheim, R. & Schwarz, A. (2011). Service-Oriented Architecture Maturity. IEEE Computer, 44(2), 61–67.
[2] Bandara, W., Chand, D. R., Chircu, A. M., Hintringer, S., Karagiannis, D., Recker, J., van Rensburg, A., Usoff, C. & Welke, R. J. (2010). Busi- ness Process Management Education in Academia: Status, Chal- lenges, and Recommendations. Communications of the AIS, 27(1), 743–776.
[3] Bassellier, G. B., Benbasat, I. & Horner Reich, B. (2003). The Influence of Business Managers’ IT Competence on Championing IT. Infor- mation Systems Research, 14(4), 317–336.
[4] Becker, J., Bergener, P., Delfmann, P. & Weiß, B. (2011). Modeling and Checking Business Process Compliance Rules in the Financial Sec- tor. In: Galletta, D. F. and T.-P. Liang (Eds.), Proceedings of the Inter- national Conference on Information Systems (ICIS 2011).
[5] Becker, J., Weiß, B. & Winkelmann, A. (2010). A Multi-Perspective Ap- proach to Business Process Management in the Financial Sector. In: Sabherwal, R. and M. Sumner (Eds.), ICIS 2010 Proceedings.
[6] Beltratti, A. & Corvino, G. (2008). Why are Insurance Companies Dif- ferent? The Limits of Convergence Among Financial Institutions. Geneva Papers on Risk & Insurance, 33(3), 363–388.
[7] Botta-Genoulaz, V. & Millet, P.-A. (2006). An investigation into the use of ERP systems in the service sector. International Journal of Production Economics, 99(1-2), 202–221.
[8] Capgemini (2011). Studie IT-Trends 2011. Retrieved 25.10.2011, from http://www.de.capgemini.com/insights/publikationen/it- trends-2011/.
[9] Chiasson, M. W. & Davidson, E. (2005). Taking Industry Seriously in Information Systems Research. MIS Quarterly, 29(4), 591–605.
[10] Davenport, T. H. (1998). Putting the Enterprise into the Enterprise System. Harvard Business Review, 76(4), 121–131.
[11] European Commission (2011). Solvency II. Retrieved 18.11.2011, from http://ec.europa.eu/internal_market/insurance/solvency/.
[12] Flick, U., Kardorff, E. von & Steinke, I. (2009). An Introduction to Qualitative Research. London, Thousand Oaks, California, New Delhi, Singapore: Sage Publications.
[13] Glowalla, P. & Sunyaev, A. (2012). Process-driven data and infor- mation quality management in the financial service sector. In: Proceedings of the Americas Conference on Information Systems (AMCIS 2012). Retrieved 30.08.2012, from http://aisel.aisnet.org/ amcis2012/proceedings/DataInfoQuality/2
[14] Grabski, S. V., Leech, S. A. & Schmidt, P. J. (2011). A Review of ERP Research: A Future Agenda for Accounting Information Systems. Journal of Information Systems, 25(1), 37–78.
[15] Haug, A., Arlbjørn, J. S. & Pedersen, A. (2009). A Classification Mod- el of ERP System Data Quality. Industrial Management and Data Systems, 109(8), 1053–1068.
[16] Heckl, D., Moormann, J. & Rosemann, M. (2010). Uptake and suc- cess factors of Six Sigma in the financial services industry. Busi- ness Process Management Journal, 16(3), 436–472.
[17] Henningsson, S. & Carlsson, S. (2011). The DySIIM model for man- aging IS integration in mergers and acquisitions. Information Sys- tems Journal, 21(5), 441476.
[18] Hirschheim, R., Welke, R. & Schwarz, A. (2010). Service-Oriented ar- chitecture: Myths, Realities, and a Maturity Model. MIS Quarterly Executive, 9(1), 37–48.
[19] Hoermann, S., Kienegger, H., Langermeier, M., Mayer, M. & Krcmar, H. (2010). Comparing Risk and Success Factors in ERP Projects: A Literature Review. In: Santana, M., J. N. Luftman and A. S. Vinze (Eds.), Proceedings of the Americas Conference on Information Systems (AMCIS 2010).
[20] Höring, D. & Gründl, H. (2011). Investigating Risk Disclosure Prac- tices in the European Insurance Industry. Geneva Papers on Risk & Insurance, 36(3), 380–413.
[21] Huang, R. (2011). RQDA: R-based Qualitative Data Analysis. R pack- age version 0.2-1. Retrieved 22.11.2011, from http://rqda.r-forge.r- project.org/.
[22] Kellogg, D. L. & Nie, W. (1995). A framework for strategic service management. Journal of Operations Management, 13(4), 323– 337.
[23] Khadraoui, A., Leonard, M., Thi, T. T. P. & Helfert, M. (2009). A Framework for Compliance of Legacy Information Systems with Legal Aspect. AIS Transactions on Enterprise Systems, 1(1), 15–26.
[24] Khatri, V. & Brown, C. V. (2010). Designing data governance. Com- munications of the ACM, 53(1), 148–152.
[25] Ko, R. K., Lee, S. S. & Lee, E. W. (2009). Business process manage- ment (BPM) standards: a survey. Business Process Management Journal, 15(5), 744–791.
[26] Kvale, S. (2007). Doing interviews. London: Sage Publications. [27] Mohamed, S. & McLaren, T. S. (2009). Probing the Gaps between ERP Education and ERP Implementation Success Factors. AIS
Transactions on Enterprise Systems, 1(1), 8–14.
[28] Moon, Y. B. (2007). Enterprise Resource Planning (ERP): a review of the literature. International Journal of Management and Enter- prise Development, 4(3), 235–264.
[29] Myers, M. D. (2011). Qualitative research in business & manage- ment. Los Angeles: SAGE.
[30] Otto, B. (2011). Data Governance. Business & Information Systems Engineering, 3(4), 241–244.
[31] Pettey, C. (2010). Gartner Identifies the Top 10 Strategic Technolo- gies for 2011. Retrieved 25.10.2011, from http://www.gartner. com/it/page.jsp?id=1454221.
[32] Röglinger, M., Pöppelbuß, J. & Becker, J. (2012). Maturity Models in Business Process Management. Business Process Management Journal, 18(2), Preprint.
[33] Rosemann, M., Bruin, T. de & Power, B. (2008). BPM maturity. In: Jeston, J. and J. Nelis (Eds.), Business process management, (pp. 313–329). Butterworth-Heinemann: Amsterdam.
[34] Syed Abdullah, N., Sadiq, S. & Indulska, M. (2010). Emerging Chal- lenges in Information Systems Research for Regulatory Compli- ance Management. In: Pernici, B. (Ed.), Advanced Information Systems Engineering, (pp. 251–265). Springer: Berlin, Heidelberg.
[35] van der Aalst, W., ter Hofstede, A. & Weske, M. (2003). Business Pro- cess Management: A Survey. In: Weske, M. (Ed.), Business Process Management, (pp. 1–12). Springer: Berlin, Heidelberg.
[36] van Grembergen, W., Haes, S. de & van Brempt, H. (2007). Prioritis- ing and Linking Business and IT Goals in the Financial Sector, Pro- ceedings of the 40th Hawaii International Conference on System Sciences (HICSS 2007), (pp. 235a). IEEE Computer Society: Wash- ington, DC, USA.
[37] Vom Brocke, J., Becker, J., Braccini, A. M., Butleris, R., Hofreiter, B., Kapočius, K., Marco, M. de, Schmidt, G., Seidel, S., Simons, A., Skopal, T., Stein, A., Stieglitz, S., Suomi, R., Vossen, G., Winter, R. & Wrycza, S. (2011). Current and Future Issues in BPM Research: A European Perspective from the ERCIS Meeting 2010. Communica- tions of the Association for Information Systems, 28(1), 393-414.
[38] Welke, R., Hirschheim, R. & Schwarz, A. (2011). Service-Oriented Architecture Maturity. IEEE Computer, 44(2), 61–67.
Published
2018-08-23
How to Cite
[1]
Glowalla, P. and Sunyaev, A. 2018. A Process Management Perspective on Future ERP System Development in the Financial Service Sector. AIS Transactions on Enterprise Systems. 1, 1 (Aug. 2018).
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